--- title: Methodology Complaints description: Mintec is aware how important accurate and high-quality data is for users of its assessments and therefore endeavours to provide price assessments of the highest quality. image: https://www.mintecglobal.com/hubfs/Hero%20Banner-Partners.png --- [![Mintec_by_expana_white](https://www.mintecglobal.com/hs-fs/hubfs/Mintec_Logo_Small_Use_Reversed_RGB-3.png?width=145&height=55&name=Mintec_Logo_Small_Use_Reversed_RGB-3.png "Mintec_by_expana_white")](https://www.mintecglobal.com?hsLang=en) [![Mintec_by_expana_dark](https://www.mintecglobal.com/hs-fs/hubfs/Mintec_Logo_Small_Use_Mono_RGB%20(2).png?width=145&height=54&name=Mintec_Logo_Small_Use_Mono_RGB%20(2).png "Mintec_by_expana_dark")](https://www.mintecglobal.com?hsLang=en) - ![Flags](https://cdn2.hubspot.net/hubfs/4080606/flag-button-round-250.png) ** - [![Dutch](https://f.hubspotusercontent00.net/hubfs/4080606/dutch-01-1.png)](https://translate.google.com/translate?hl=&sl=en&tl=nl&u=www.mintecglobal.com) - [![Finnish](https://f.hubspotusercontent00.net/hubfs/4080606/Finnish-01.png)](https://translate.google.com/translate?hl=&sl=en&tl=fi&u=https%3A%2F%2Fwww.mintecglobal.com) - [![French](https://cdn2.hubspot.net/hubfs/4080606/France-1.png)](https://www.mintecglobal.com/french) - [![German](https://cdn2.hubspot.net/hubfs/4080606/Germany-1.png)](https://translate.google.com/translate?hl=&sl=en&tl=de&u=www.mintecglobal.com) - [![Italian](https://cdn2.hubspot.net/hubfs/4080606/Italy-1.png)](https://www.mintecglobal.com/italia) - [![Norwegian](https://f.hubspotusercontent00.net/hubfs/4080606/Norway-01.png)](https://translate.google.com/translate?hl=&sl=en&tl=no&u=www.mintecglobal.com) - [![Portuguese](https://f.hubspotusercontent00.net/hubfs/4080606/portugal-01.png)](https://www.mintecglobal.com/portugal) - [![Russian](https://f.hubspotusercontent00.net/hubfs/4080606/russian-01.png)](https://translate.google.com/translate?hl=&sl=en&tl=ru&u=www.mintecglobal.com) - [![Spanish](https://cdn2.hubspot.net/hubfs/4080606/Spain.png)](https://www.mintecglobal.com/espana) - [![Swedish](https://f.hubspotusercontent00.net/hubfs/4080606/swedish-01.png)](https://translate.google.com/translate?hl=&sl=en&tl=sv&u=www.mintecglobal.com) - [![SIGN IN](https://no-cache.hubspot.com/cta/default/4080606/3a597199-6ead-499b-8311-0bd6a6ba4204.png)](https://cta-redirect.hubspot.com/cta/redirect/4080606/3a597199-6ead-499b-8311-0bd6a6ba4204) - [![GET STARTED](https://no-cache.hubspot.com/cta/default/4080606/885beebf-1311-41e6-90cc-01c1a0614f69.png)](https://cta-redirect.hubspot.com/cta/redirect/4080606/885beebf-1311-41e6-90cc-01c1a0614f69) [![Mintec_by_expana_white](https://www.mintecglobal.com/hs-fs/hubfs/Mintec_Logo_Small_Use_Reversed_RGB-3.png?width=145&height=55&name=Mintec_Logo_Small_Use_Reversed_RGB-3.png "Mintec_by_expana_white")](https://www.mintecglobal.com?hsLang=en) [![Mintec_by_expana_dark](https://www.mintecglobal.com/hs-fs/hubfs/Mintec_Logo_Small_Use_Mono_RGB%20(2).png?width=145&height=54&name=Mintec_Logo_Small_Use_Mono_RGB%20(2).png) ](https://www.mintecglobal.com/?hsLang=en) - EN ** - [NL](https://translate.google.com/translate?hl=&sl=en&tl=nl&u=www.mintecglobal.com) - [FI](https://translate.google.com/translate?hl=&sl=en&tl=fi&u=https%3A%2F%2Fwww.mintecglobal.com) - [FR](https://translate.google.com/translate?hl=&sl=en&tl=fr&u=www.mintecglobal.com) - [DE](https://translate.google.com/translate?hl=&sl=en&tl=de&u=www.mintecglobal.com) - [IT](https://translate.google.com/translate?hl=&sl=en&tl=it&u=www.mintecglobal.com) - [NO](https://translate.google.com/translate?hl=&sl=en&tl=no&u=www.mintecglobal.com) - [PT](https://translate.google.com/translate?hl=&sl=en&tl=pt&u=www.mintecglobal.com) - [RU](https://translate.google.com/translate?hl=&sl=en&tl=ru&u=www.mintecglobal.com) - [ES](https://translate.google.com/translate?hl=&sl=en&tl=es&u=www.mintecglobal.com) - [SV](https://translate.google.com/translate?hl=&sl=en&tl=sv&u=www.mintecglobal.com) - [![SIGN IN](https://no-cache.hubspot.com/cta/default/4080606/3a597199-6ead-499b-8311-0bd6a6ba4204.png)](https://cta-redirect.hubspot.com/cta/redirect/4080606/3a597199-6ead-499b-8311-0bd6a6ba4204) - [![GET STARTED](https://no-cache.hubspot.com/cta/default/4080606/885beebf-1311-41e6-90cc-01c1a0614f69.png)](https://cta-redirect.hubspot.com/cta/redirect/4080606/885beebf-1311-41e6-90cc-01c1a0614f69) ![](https://px.ads.linkedin.com/collect/?pid=1609690&fmt=gif) # MBP Complaints Mintec is aware how important accurate and high-quality data is for users of its assessments and therefore endeavours to provide price assessments of the highest quality.   _ We recognise that sometimes users of our prices may have a different view as to how we have applied our published methodology to a price assessment. In such an instance, we would encourage you to reach out to one of our price assessors who will be more than happy to explain the price assessment process in detail to you.   However, should you feel that after having discussed the matter with the Commodity Insights Team our methodology application is still inconsistent for a given assessment, you can file a formal complaint which will be handled by Mintec’s Group General Counsel (GGC), and a person not directly involved in the complaint will be assigned the case for independence.  All complaints should be made in the following ways: | ### In Writing addressed to: Group General Counsel, Gloucester House Unit Q, Bourne End Business Park, Cores End Road, Bourne End, Buckinghamshire, SL8 5AS |   | ### By Email addressed to the Group General Counsel at: [complaintsmbp@mintecglobal.com](mailto:complaintsmbp@mintecglobal.com)   | | --- | --- | --- | What to include in your Formal Complaint When making a Complaint, we ask you to please provide the following information in as much detail as is reasonably possible:   - Your name, address, telephone number and email address (We will contact you using your preferred contact method when your Complaint is handled) - If you are making a Complaint about a particular price assessment, the price assessment’s published name, code, the date(s) of the assessment(s) in question and your reasoning for why the price(s) should be different - If you are making a Complaint about a particular employee of the Mintec Commodity Insights Team, the name and, where appropriate, position of that employee - Further details of your Complaint including, as appropriate, all times, dates, events, and people involved and reason for the complaint and which steps, if any, have been taken to resolve this issue prior to your complaint - Details of any documents or other evidence you wish to rely on in support of your complaint;     Mintec maintains a complaint handling policy. Key points from the complaints handling policy can be viewed in the link below   [![Complaints Policy](https://no-cache.hubspot.com/cta/default/4080606/3d51976f-3477-4d67-abe6-7d2fc4879f98.png)](https://cta-redirect.hubspot.com/cta/redirect/4080606/3d51976f-3477-4d67-abe6-7d2fc4879f98) ![](https://px.ads.linkedin.com/collect/?pid=1609690&fmt=gif) CONTACT DETAILS - UK +44 1628 642498  - USA +1 732 240 5330 - ![LinkedIn logo](https://www.mintecglobal.com/hubfs/2019%20Mintech%20websites/Images/Header/linkdin.svg) [Mintec Ltd](https://www.linkedin.com/company/mintec-ltd/) HEAD QUARTERS Gloucester House Unit Q, Bourne End Business Park, Bourne End, SL8 5AS UK CONTACT DETAILS - ![envelope email](https://www.mintecglobal.com/hubfs/2019%20Mintech%20websites/Images/Header/mail%20icon.svg)[ sales@mintecglobal.com](mailto:sales@mintecglobal.com) - ![envelope email](https://www.mintecglobal.com/hubfs/2019%20Mintech%20websites/Images/Header/mail%20icon.svg)[ pra@mintecglobal.com](mailto:pra@mintecglobal.com) - ![envelope email](https://www.mintecglobal.com/hubfs/2019%20Mintech%20websites/Images/Header/mail%20icon.svg)[ support@mintecglobal.com](mailto:support@mintecglobal.com) -   - ![LinkedIn logo](https://www.mintecglobal.com/hubfs/2019%20Mintech%20websites/Images/Header/linkdin.svg) [Mintec Ltd](https://www.linkedin.com/company/mintec-ltd/) - ![Twitter logo](https://www.mintecglobal.com/hubfs/2019%20Mintech%20websites/Images/Header/twitter%20icon.svg) [@MintecLimited](https://twitter.com/MintecLimited)   ##### ** NEW YORK         •         LONDON         •         PARIS         •         COPENHAGEN **** **     - ![European Business Awards logo](https://www.mintecglobal.com/hubfs/EBA-1.svg) - ![FDA_a](https://www.mintecglobal.com/hubfs/FDA_a.svg) - ![WPA-2](https://www.mintecglobal.com/hubfs/WPA-2.svg) - ![WPA_US](https://www.mintecglobal.com/hubfs/WPA_US.svg) - ![ISO](https://www.mintecglobal.com/hubfs/ISO.svg) - ![iosco badge3](https://www.mintecglobal.com/hubfs/iosco%20badge3.svg)     ##### ** NEW YORK LONDON ****PARIS COPENHAGEN **** **     - [Cookie Policy](https://www.mintecglobal.com/cookie-policy?hsLang=en) | - [Privacy Statement](https://www.expanamarkets.com/wp-content/uploads/2025/10/Privacy-Policy-November-2025_FINAL.pdf?utm_source=mintec&utm_medium=referral&utm_campaign=always-on-mintec-referral&hsLang=en) | - [Terms & Conditions |](https://www.mintecglobal.com/terms-and-conditions?hsLang=en) - [Modern Slavery Statement](https://www.expanamarkets.com/wp-content/uploads/2025/09/Modern-Slavery-Statement-SEPT-2025.pdf?utm_source=mintec&utm_medium=referral&utm_campaign=always-on-mintec-referral&hsLang=en) Copyright © 2026 Mintec Limited - [Cookie Policy](https://www.mintecglobal.com/cookie-policy?hsLang=en) | - [Privacy Statement](https://www.expanamarkets.com/wp-content/uploads/2025/10/Privacy-Policy-November-2025_FINAL.pdf?utm_source=mintec&utm_medium=referral&utm_campaign=always-on-mintec-referral&hsLang=en) | - [Terms & Conditions |](https://www.mintecglobal.com/terms-and-conditions?hsLang=en) - [Modern Slavery Statement](https://www.expanamarkets.com/wp-content/uploads/2025/09/Modern-Slavery-Statement-SEPT-2025.pdf?utm_source=mintec&utm_medium=referral&utm_campaign=always-on-mintec-referral&hsLang=en) Copyright © 2026 Mintec Limited