MBP Complaints

Mintec is aware how important accurate and high-quality data is for users of its assessments and therefore endeavours to provide price assessments of the highest quality.

We recognise that sometimes users of our prices may have a different view as to how we have applied our published methodology to a price assessment. In such an instance we would encourage you to reach out to one of our price assessors who will be more than happy to explain the price assessment process in detail to you. However, after having discussed the matter with our Commodity Insights Team, should you feel that our methodology application is still inconsistent for a given assessment, you can file a formal complaint which will be handled by Mintec’s Chief Compliance Officer, and a person not directly involved in the complaint will be assigned the case for independence.

All complaints should be made in the following ways:

Write to us

Gloucester House Unit Q, Bourne End Business Park, Cores End Road, Bourne End, Buckinghamshire, SL8 5AS

Email us

ComplaintsMBP@mintecglobal.com

What to include in your Formal Complaint

When making a Complaint, we ask you to please provide the following information in as much detail as is reasonably possible:

Your name, address, telephone number and email address (We will contact you using your preferred contact method when your Complaint is handled)
If you are making a Complaint about a particular price assessment, the price assessment’s published name, code, the date(s) of the assessment(s) in question and your reasoning for why the price(s) should be different
If you are making a Complaint about a particular employee of the Mintec Commodity Insights Team, the name and, where appropriate, position of that employee
Further details of your Complaint including, as appropriate, all times, dates, events, and people involved and reason for the complaint and which steps, if any, have been taken to resolve this issue prior to your complaint
Details of any documents or other evidence you wish to rely on in support of your complaint;