Mintec is aware how important accurate and high-quality data is for users of its assessments and therefore endeavours to provide price assessments of the highest quality.
We recognise that sometimes users of our prices may have a different view to how we applied our published methodology to a price assessment. In such an instance we would encourage you to reach out to one of our pricing analysts who will be more than happy to explain the price assessment process in detail to you. However, should you feel that after having discussed the matter with our pricing team, that our methodology application is still inconsistent for a given assessment, you can file a formal complaint which will be handled by Mintec’s Chief Compliance Officer.
All complaints should be made in the following ways:
When making a Complaint, we ask you to please provide the following information in as much detail as is reasonably possible: