COMTELL and Mintec SSO

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Single Sign-On Details

What Happens on Launch Day?

Users will be presented with new login screen to gain access to either COMTELL or Mintec Analytics. COMTELL users will be asked to set up multi-factor authentication (MFA). This MFA is different from the previous COMTELL MFA, and can be enabled with an Authenticator app, or with a phone number.

How Do I Log In?

For our users that have access to platforms can easily log in to either COMTELL or Mintec Analytics on launch day and use SSO going forward. It's important to note, that if you have 2 separate log-ins, whichever platform you log into first on launch day will be your new SSO credentials.

What Happens if I Forgot My Password?

Users can simply reset their password using the reset my password link on the log in page. For COMTELL users it's important to remember, the reset link will come from <identity@mintecglobal.com> via sendgrid.net. So, if you do not see this email in your main inbox, check your additional folders, like spam as well.

Can I Get Access to Both Platforms?

Users that just have 1 subscription to either COMTELL or Mintec Analytics are invited to contact their Account Manager to learn more about adding a new subscription and SSO access to both platforms.

What if I Have an Issue?

Our global Customer Success Teams are prepared and ready to deliver the smoothest possible experience for our users of COMTELL and Mintec Analytics.

Time Efficient

We know that time is a valuable asset for our great customers, and with that, we know that fast access to our products is of the utmost importance.

Smooth Experience

As we prioritize building our new combined product this year, we thought using SSO to enable users of both COMTELL and Mintec Analytics would be the smoothest experience.

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