MBP Complaints

What to include in your Formal Complaint

When making a Complaint, we ask you to please provide the following information in as much detail as is reasonably possible:

• Your name, address, telephone number and email address (We will contact you using your preferred contact method when your Complaint is handled)
  
  
• If you are making a Complaint about a particular price assessment, the price assessment’s published name, code, the date(s) of the assessment(s) in question and your reasoning for why the price(s) should be different
  
  
• If you are making a Complaint about a particular employee of the Mintec Commodity Insights Team, the name and, where appropriate, position of that employee
  
  
• Further details of your Complaint including, as appropriate, all times, dates, events, and people involved and reason for the complaint and which steps, if any, have been taken to resolve this issue prior to your complaint
  
  
• Details of any documents or other evidence you wish to rely on in support of your complaint;